Free for the first 500 tickets a month. After that, pay a flat monthly fee for your volume bucket — and only your tier’s per-ticket rate if you go over. No seat licences. No price cliffs. Every plan includes the full feature set.
Legacy comparison estimates approximate cost on a seat-based platform like Zendesk Suite Professional at $115/agent/month, assuming an average of 400 tickets resolved per agent per month. Actual costs vary by provider, tier, and add-ons. Levit8 prices shown reflect the natural tier for the volume; overage rules apply if you exceed your bucket.
Pick the bucket that fits your monthly volume. You pay the flat monthly fee whether you use a quarter of your bucket or all of it. If you go over, you pay only your tier’s per-ticket rate — no surprise upgrades, no price cliffs.
Moving off shared inboxes onto real CX infrastructure for the first time.
Past the volume where AI automation produces real, compounding returns.
Volume past the point where a per-seat tool becomes structurally expensive.
For teams with deep integration needs, custom workflows, or volume requirements that demand a tailored configuration.
When you exceed your monthly bucket, you don’t get force-upgraded to the next tier. You stay on your plan and pay only your current tier’s per-ticket overage rate. Upgrade when it makes economic sense for you — not when an algorithm decides.
Unlike legacy CX tools that lock the best capabilities behind enterprise pricing, Levit8 CX gives every paid customer the full platform on day one. Plans differ by ticket volume and support level — not feature access.
Email, web chat, WhatsApp Business, Facebook Messenger — one view, full context across channels. (Free tier: chat only.)
Automatic ticket creation, smart prioritisation, assignment, audit trail, status visibility for the whole team.
Upload your SOPs, FAQs, policies. AI responds from your documentation — accurate, consistent, on-brand.
Multi-step automation. Routing rules, escalation triggers, sentiment-based actions — configured by ops, not engineering.
Every conversation linked to a single customer across channels and time. Full history before every reply.
Automatic post-resolution surveys, response time tracking, agent performance, issue type breakdown, trend reporting.
Real-time sentiment detection on every inbound message. Escalation flags before complaints become formal.
Structured request capture, configurable forms, branded self-service pages deployable on your portal.
Targeted outbound messages — individual or bulk — across email and WhatsApp with delivery tracking.
HubSpot, Salesforce, Zoho, Zendesk, Freshdesk, Intercom — native or via Zapier. No rip-and-replace.
Google Reviews and Trustpilot merged with internal CSAT data in one dashboard. Brand sentiment, centralised.
Voice support, context retention & memory layer, upsell signal engine, AI insights agent — included when they ship.
The plans cover the core platform. These optional add-ons handle the specialised, project-based, or pass-through costs that come with running real-world customer operations.
Trained CX agents based in the Philippines and India working in your time zone. Pair them with the platform for end-to-end ticket handling on an SLA basis. Rate decreases as volume grows.
Most teams fail with AI because the platform was built around generic logic and they were asked to adapt. We invert that — your workflows stay, AI is built around them, custom integrations to your stack are scoped and built up front.
When you send a WhatsApp Business message or an SMS, Meta and your SMS gateway charge per message. We pass those costs through to you at cost — no markup, no margin. You see exactly what we’re billed.
Per-seat licensing punishes growth. Every new agent is another $80–$200/month. At 30 agents on Intercom or Zendesk, that’s $30K–$70K a year in licence fees alone — before automation, integrations, or add-ons.