Trusted by teams at
LandsAirOnline
Levit8 CX combines AI automation with human judgment across email, chat, and WhatsApp — so you resolve more conversations without hiring more agents. Built for travel, logistics, and B2B service teams scaling past the limits of shared inboxes.
Annualised savings for one customer after migrating from a 30-seat Intercom deployment.
LandsAirOnline
Customer conversations grow faster than the team. Shared inboxes drown. Response times slip. Senior people get pulled into routine queries. The customer experience that won you the business starts failing the business you have won.
First response time is the single metric that correlates most with customer satisfaction — and it degrades as volume grows faster than headcount.
Email, WhatsApp, web chat, Messenger — every agent in a silo. No one knows what's been answered, what's pending, or what's falling through.
At 5,000+ conversations a month, manual handling becomes a structural cost on the business. More agents is just an expensive version of the same problem.
Agents type the same answers all day. Tickets created by hand. Escalations happen in side-chat. The whole workflow is manual and error-prone.
Without structured tracking, there's no signal on response time, resolution rate, common issues, or sentiment. Most teams are flying blind.
Every escalation or channel switch resets the conversation. The experience degrades with every handoff — and customers feel it.
Most CX platforms help you manage conversations. Levit8 CX helps you resolve them. AI handles structure, speed, and scale — 24/7. Your people handle complexity, relationship, and high-stakes decisions. The handoff is seamless. Context never lost.
AI-native by design. Not a helpdesk with AI bolted on. Every capability built around the principle that AI handles volume, humans handle judgment, and the handoff is seamless.
Email, web chat, WhatsApp Business, Facebook Messenger — and voice (coming soon) — all in one view. No more tab switching. No more customer repetition.
Every inbound conversation becomes a tracked ticket automatically. Smart prioritisation, full audit trail, status visibility for the whole team.
Build multi-step automated workflows once and run them every time. Escalation rules, routing logic, trigger-based actions — configured by operations, not engineering.
Upload your SOPs, FAQs, and policies. AI responds from your specific documentation — accurate, consistent, on-brand. Updated by your team, not retrained.
Every conversation linked to a single customer record across channels and time. Agents see full history before they respond — no “remind me of your account number?”
Real-time CSAT, AI sentiment flags on every message, response time tracking, agent performance, reputation intelligence from Google Reviews and Trustpilot.
Levit8 CX is built for mid-market teams with recurring customer relationships — where retention depends on service quality and each ticket triggers an operational workflow behind it. Companies handling 5,000+ conversations a month, underserved by legacy seat-based tools.
OTAs, B2B travel platforms, tour operators, travel management companies. High-complexity queries — multi-leg bookings, refunds, visa support, itinerary changes — at high recurring volume.
3PLs, freight forwarders, last-mile operators. High-frequency B2B queries on shipment status, exceptions, customs holds, documentation — where slow responses have direct commercial consequences.
SaaS platforms, payments, fintech, B2B service providers with recurring pre-sales and post-sales support. Outgrowing basic helpdesks. Investing in product, ready to invest in CX infrastructure.
Most teams fail with AI because the tech wasn’t built around how they actually work. We come in, understand your workflows, and build AI around them — not the other way around.
Your team stays. AI reduces their workload. We handle workflow design, integrations, testing, and deployment — so your team doesn’t need internal engineers to roll this out.
We provide the AI platform and a human agent layer working in your time zone — so you focus on the business, not the operation. AI when possible, humans when necessary.
Free for the first 500 tickets a month, forever. After that, flat monthly buckets — every plan includes the full feature set. Pay for tickets resolved, not seats hired.
Moving off shared inboxes onto real CX infrastructure for the first time.
Up to 5,000 tickets a month. Past the volume where AI compounds.
Higher throughput, deeper integrations, quarterly business review.
Most CX platforms were built before AI was native. They charge per seat regardless of output, gate features into top-tier plans, and ask your team to adapt to their logic. Levit8 CX inverts every one of those defaults.
Teams using Levit8 CX move faster, convert more, and retain better — without proportionally growing their support team.
A 30-minute working session — not a sales pitch. Bring your real workflows. We’ll show you how AI and humans can work together to deliver faster, more consistent customer experiences.