Complex support and high-stakes relationships, from pre-sales through post-sales, across the full customer journey.
Annualised savings for one customer after migrating from a 30-seat Intercom deployment.
5,000+ travel agents on the platform. 50+ people running support through Levit8 CX every day.
LandsAirOnline
20+ people running support through it daily, constant, high-stakes travel servicing.
Legacy CX tools are built to route and reply fast, and they're good at it. What they don't do is the work a conversation actually triggers, the approval, the carrier call, the finance sign-off behind it. That's the gap that breaks down at scale.
Behind every query is an action — a booking change that needs ops approval, a freight exception that needs a carrier call, a billing dispute that needs finance. Legacy tools close the ticket before the work is done.
Email, WhatsApp, web chat, Messenger — every agent in a silo. No one knows what's been answered, what's pending, or what's falling through.
Every approval, every exception, every follow-up someone has to manually chase is a structural cost. More agents just means more people doing by hand what software should execute.
Revenue is won or lost in pre-sales conversations — RFQs, product questions, onboarding queries. Handling these manually or on generic tools creates friction that loses deals before they start.
Without structured tracking, there's no signal on response time, resolution rate, common issues, or sentiment. Most teams are flying blind.
Every escalation or channel switch resets the conversation. The experience degrades with every handoff — and customers feel it.
Levit8 CX is built for platforms with thousands of users. AI handles structure, routing, and workflow execution. Your people handle the relationship and the calls that need a human. Context never resets.
Built AI-native for platforms with thousands of users. At that scale, support isn't a cost centre. It's infrastructure.
Email, web chat, WhatsApp Business, Facebook Messenger — and voice (coming soon) — all in one view. No more tab switching. No more customer repetition.
Every inbound conversation becomes a tracked ticket automatically. Smart prioritisation, full audit trail, status visibility for the whole team.
Build multi-step automated workflows once and run them every time. Escalation rules, routing logic, trigger-based actions — configured by operations, not engineering.
Upload your SOPs, FAQs, and policies. AI responds from your specific documentation — accurate, consistent, on-brand. Updated by your team, not retrained.
Every conversation, across every channel, every agent, every team, is retained against one persistent customer record. No matter who picks up the next conversation, or which channel it comes through, they’re not starting from zero.
Real-time CSAT, AI sentiment flags on every message, response time tracking, agent performance, reputation intelligence from Google Reviews and Trustpilot.
Score every agent response against a rubric of up to 14 dimensions, weighted however your organisation or department needs. Know exactly where responses fall short.
Ask a plain-language question, get the answer: open issues, recent sentiment, order value and renewal date once your CRM’s connected. No switching tabs to piece it together.
AI clusters recurring issues and flags anomalies the moment they emerge, routed straight to Slack, Teams, or Jira. When tickets resolve, it drafts the knowledge base article to close the gap, automatically.
No rip-and-replace. Connect the tools your team already relies on, and Levit8 CX works alongside them from day one.
Most teams fail with AI because the tech wasn’t built around how they actually work. We come in, understand your workflows, and build AI around them — not the other way around.
Your team stays. AI reduces their workload. We handle workflow design, integrations, testing, and deployment — so your team doesn’t need internal engineers to roll this out.
We provide the AI platform and a human agent layer working in your time zone — so you focus on the business, not the operation. AI when possible, humans when necessary.
Just starting out? Pay per seat on Basic or Advanced. Ready to scale? Move to a volume-based plan and unlimited seats, and your rate improves the more you commit. Annual contracts with a monthly option.
Moving off shared inboxes onto real CX infrastructure for the first time.
10,000 conversation credits a month. Past the volume where AI compounds.
Higher throughput, deeper integrations, quarterly business review.
In every one of our live deployments, adoption spread beyond the team that first bought Levit8 CX — sales, marketing, and every other customer-facing function joined organically. Internally, a single ticket typically changes hands 2–3 times before it's resolved. Both patterns happen on one platform, and neither one changes your bill.
Sales, marketing, visa, hotels, packages, customs, finance — the specific teams vary by vertical, but the pattern holds every time. A customer relationship doesn't respect department boundaries, and account knowledge split across five separate inboxes is the same fragmentation problem we exist to solve, just worse.
On SMB and above, we charge by conversation volume, never by seat and never by internal handoff. A ticket touched by five teams is still one ticket. That means our pricing rewards thorough cross-team collaboration instead of taxing it, the opposite of what happens on a platform that charges per seat or per resolution. Just starting out on Basic or Advanced? The same principle still applies once you move up, your rate only gets better from here.
Zendesk, Intercom, and Freshdesk are genuinely good at routing and replying to high volume, fast. What they don’t do is execute the workflow a conversation triggers, the approval, the exception, the handoff. Levit8 CX was built for that layer: long-term relationships, complex multi-step workflows, and pricing that gets cheaper as you grow, not seats that just cost more.
Teams using Levit8 CX move faster, convert more, and retain better — without proportionally growing their support team.
A 30-minute working session — not a sales pitch. Bring your real workflows: pre-sales enquiries, post-sales support, escalations, cross-team tickets. We’ll show you how AI and humans work together to deliver consistent, structured customer experiences that keep clients coming back.