Everything you’re probably wondering.

Levit8 CX is an AI-native customer experience platform that combines AI automation with human judgment to handle customer conversations across email, web chat, WhatsApp, Facebook Messenger, and voice (coming soon).

It is built for mid-market teams in travel, logistics, and B2B services that are handling 5,000+ customer conversations a month and finding that legacy seat-based platforms are either too expensive or too generic for their workflows.

Traditional helpdesks manage and route tickets. Chatbots deflect simple queries. Levit8 CX goes beyond both by combining AI-led conversation handling, workflow automation across your internal systems, and deep integrations with your existing tools — across email, chat, and voice.

The result is fewer open tickets, faster resolutions, and better customer experiences — not just better ticket management. It is an omnichannel CX platform built to resolve conversations, not just track them.

Three main differences.

Pricing. Levit8 CX is priced by usage and outcomes, not by seat. Costs do not punish team growth.

Feature access. Every Levit8 CX plan includes the full feature set. Legacy tools gate the best capabilities behind enterprise tiers.

Implementation. Levit8 CX is built around your existing workflows through our Managed AI delivery model — instead of asking your team to adapt to the platform’s logic.

One customer migrated off a 30-seat Intercom deployment and is saving over $30,000 annually while gaining more capability.

Free plan — $0 for up to 500 tickets a month. Chat channel only. No card required, perpetual.

SMB plan — $600 per month for up to 2,500 tickets. Overage at $0.30/ticket.

Pro plan — $1,125 per month for up to 5,000 tickets. Overage at $0.25/ticket. Dedicated account manager.

Growth plan — $1,540 per month for up to 7,500 tickets. Overage at $0.22/ticket. Dedicated account manager.

Enterprise plan — custom pricing for 7,500+ tickets a month with custom workflows and integrations included.

Every paid plan includes the full feature set — no paywalled capabilities. Human agent support, custom development, and third-party channel costs are available as separate add-ons.

Yes. The Free plan gives you up to 500 customer tickets a month, on the web chat channel, with no card required and no expiry. It is designed for prospects to evaluate the platform on real conversations before committing.

If you grow past 500 tickets a month, you upgrade to a paid plan — the Free plan does not act as a built-in discount on paid tiers. The full feature set unlocks at the SMB plan and above, including email, WhatsApp, and Messenger channels.

Each paid plan is a flat monthly bucket of tickets. You pay the same monthly fee whether you use a quarter of your bucket or all of it — like prepaid credits. You upgrade when your monthly volume settles into the next bucket, not when an algorithm decides.

If your volume occasionally spikes above your bucket, you pay only your tier’s per-ticket overage rate (e.g. $0.30 on SMB, $0.25 on Pro, $0.22 on Growth). No automatic upgrade. No surprise bills. No price cliffs at tier boundaries.

You stay on your current plan and pay overage at your tier’s rate — $0.30 per extra ticket on SMB, $0.25 on Pro, $0.22 on Growth. We do not auto-upgrade you to the next tier when you exceed your bucket.

This deliberately avoids the "price cliff" that legacy platforms create at tier boundaries. You decide when to formally upgrade based on which makes more sense for your business — and the math is transparent: when your overage charges consistently exceed the next tier’s flat fee, it is time to move up.

WhatsApp Business charges per conversation through Meta. SMS goes through a gateway like Twilio. Voice (when it ships) uses telephony providers.

We pass these third-party costs through to you at cost — no markup, no margin. You see exactly what we’re billed by each provider. They appear as separate line items on your monthly invoice so the maths is fully transparent.

An optional layer of trained CX agents based in the Philippines and India, working in your time zone against an agreed SLA. They pair with the platform to handle complex cases, escalations, and conversations that need human judgment.

Pricing is per ticket, decreasing with plan tier: $2.00/ticket on SMB, $1.70/ticket on Pro, $1.40/ticket on Growth, $1.00/ticket on Enterprise. Volume-based, never per-seat — you can scale capacity up or down without recruitment lag.

Most teams fail with AI because the platform was built around generic logic and they were asked to adapt. We invert that — your workflows stay, AI is built around them, and any custom API integrations to your stack are scoped and built up front.

One-time fee, quoted after a workflow audit, scope-based. This add-on is included for Enterprise plans; available as a separate scope for all other tiers.

Levit8 CX uses AI to understand customer intent, generate context-aware response drafts, trigger automated workflows, and pull live data from your internal systems — all in real time.

Responses are powered by your own knowledge base, FAQs, SOPs, and policies rather than generic scripts, which means every interaction reflects your business accurately. For queries that require human judgment, the AI escalates automatically with full conversation context already attached.

This is one of the most common concerns teams raise — and a valid one. Poor automation fails customers when responses lack context or empathy. Levit8 CX is built to avoid this by using AI to assist rather than replace human interaction.

AI handles the high-volume, repetitive side of CX. Humans handle conversations that require empathy, nuance, and relationship. Customers get fast responses when speed matters and human connection when it counts.

When the AI determines that a conversation needs a human — based on complexity, sentiment, escalation triggers, or specific workflow rules — it escalates with full conversation context already attached. The human agent picks up with the entire history, the customer record, and the AI’s suggested next steps already visible.

The customer experience never breaks at the transition — they do not have to repeat themselves, and the next message just continues the conversation.

Yes. WhatsApp Business is a native channel in Levit8 CX, alongside email, web chat, and Facebook Messenger. This was a deliberate design priority because WhatsApp is a primary customer communication channel for many of our target customers across Asia.

Inbound WhatsApp messages flow into the same unified inbox as email and chat, with full conversation context preserved across channels.

Voice support — both inbound and outbound — is being ported to Levit8 CX from a sister platform where it is already proven in production. It is on the near-term roadmap and will be included in all plans when it ships.

Current channels covered are email (Gmail and Outlook), web chat, WhatsApp Business, and Facebook Messenger.

Email: Gmail, Outlook (native)

Messaging: WhatsApp Business, Facebook Messenger (native)

CRM: HubSpot, Salesforce, Zoho (API or Zapier)

Helpdesk: Zendesk, Freshdesk, Intercom — for teams that want to keep their existing helpdesk and add the AI layer on top

Order & booking systems: Custom API integration for live status lookups

Automation layer: Zapier (5,000+ app connections)

No. Levit8 CX is designed to work alongside or replace existing CX tools. For teams that have invested in Zendesk, Freshdesk, or Intercom and do not want to rip and replace, we integrate bi-directionally — your agents can continue working in their existing tool while Levit8 CX adds the AI automation, knowledge base, and workflow layer on top.

For teams without an existing helpdesk, Levit8 CX includes native ticket management and works as a standalone platform.

Most teams are live and handling real customer conversations within days, not weeks or months.

Through our Managed AI delivery model, we handle workflow design, custom integrations, testing, and deployment on your behalf — so your team does not need to assign internal engineering resource. Onboarding involves connecting your existing inboxes, channels, and internal tools. No long migration or rip-and-replace required.

Very little. Levit8 CX is designed for fast-growing teams that do not have large internal tech functions.

Through our Managed AI model, we handle workflow design, custom integrations, testing, and deployment — working closely with your team to ensure everything we build reflects how you actually operate. Day-to-day, the platform itself is no-code: operations and CX teams configure workflows, forms, and automations without engineering involvement.

The demo is a working session, not a sales pitch. We show Levit8 CX handling real conversation scenarios relevant to your business — across the channels you use and the workflows you care about.

We cover how AI and human collaboration works in practice, how Managed AI applies to your specific situation, and what deployment looks like for a team at your stage. Bring your real challenges — that is where the demo is most useful.

Customer conversation data is sensitive and we treat it accordingly. Levit8 CX is built with data privacy and security as a core requirement — including secure data handling across all integrated channels, controlled access by role, and compliance-conscious architecture.

Specific security documentation, data residency options, and detailed compliance information are available on request and covered in depth during the evaluation process.

You do. Your customer conversation data, knowledge base content, and operational data remain your property. We process and store it to deliver the service, with controls over how AI models access and learn from it — including the ability to opt out of any model training on your data.

Not currently. Levit8 CX does not yet hold the specific compliance certifications required by heavily regulated industries such as banking, insurance, and healthcare.

Our focus is on industries with recurring customer interactions and workflow-heavy support — primarily travel, logistics, B2B services, and B2B SaaS — where Levit8 CX delivers fast, measurable impact without regulatory overhead.

Mid-market companies in industries with recurring customer relationships — primarily B2B travel and hospitality, freight and logistics, B2B professional services, and B2B SaaS or fintech platforms.

The sweet spot is companies between 5,000 and 50,000 customer conversations per month — large enough to need AI automation, small enough that they are not yet stuck in enterprise procurement cycles.

The clearest signal is that your support volume is outgrowing your team’s capacity to handle it manually. Other strong signals:

You are managing a shared inbox with three or more agents handling overlapping queries across email and WhatsApp. You are answering the same questions repeatedly with no automated first-line response. Response times during peak hours regularly exceed four hours. You do not have a unified view of a customer’s history across channels.

If two or more of these are true, Levit8 CX is built for your stage.

This is one of the most common reasons teams come to us. Most CX platforms are built around their own logic and ask your team to adapt to it — which leads to poor adoption and workflows that feel forced.

Levit8 CX’s Managed AI model starts with your workflows, your tools, and your team’s daily reality — and builds AI around that. The goal is immediate adoption, because the platform feels like a natural extension of how your team already works rather than something new to learn.

Levit8 is built and operated in Asia, with current production deployments in the Philippines and a UK customer running operations from the Philippines. We are backed by Antler.

Our delivery model — including human agent support based in the Philippines and India — is structured for fast-growing teams across Asia, although the platform itself is used globally.